Refund policy

Returns & Exchanges Policy

At Chio Studio, we want you to feel confident with every purchase. If your order isn't quite right, you can request a return or exchange in accordance with the conditions outlined below.

1. How to Request a Return

All returns must be requested by email at chiostudio.info@gmail.com. Please include your order number and the item(s) you wish to return.

You must contact us before sending any items back. Our team will confirm the next steps and provide the return instructions and address.

Please do not send any items back without contacting us first and receiving the relevant instructions from our team.

2. Return Period

You have 14 calendar days from the date you receive your order to notify us by email of your decision to withdraw from your purchase.

Once you have notified us of your decision, you must send the items back within a further 14 calendar days.

Please contact us as soon as possible if you wish to return an item. All returns must comply with the applicable legal deadlines.

3. Return Conditions

To be eligible for a return, items must:

Be unworn and unused, and remain in their original condition.
Have all original tags attached.
Be free from perfume, makeup, stains, washing or other signs of use beyond what is necessary to inspect the item.

Returned items will be inspected upon receipt. These conditions do not affect your statutory rights regarding faulty, damaged or incorrectly supplied products.

4. Return Shipping Costs

Customers are responsible for the direct cost of return shipping, except where applicable law requires otherwise or where the return concerns a faulty, damaged or incorrectly supplied item.

Once your return request has been confirmed by our team, you can choose one of the following options:

Option 1: Return by shipping

You may arrange the return shipment with a carrier of your choice. All applicable return shipping costs are the customer's responsibility. We recommend using a tracked service, as Chio Studio cannot be held responsible for parcels lost in transit before they reach us.

Option 2: Drop-off point in Barcelona city

If you are located within Barcelona city, you may contact us to arrange a return through an available parcel drop-off point. This option is only available within Barcelona city and must be arranged with our team by email before proceeding.

Any applicable shipping costs will be communicated to you in advance. Leaving a parcel at a drop-off point does not automatically mean the return shipping is free of charge.

Please note that return shipping costs are separate from the original delivery fee. Original standard delivery costs will be refunded where required by applicable law.

5. Refunds

Once we receive and inspect your returned items, we will notify you by email regarding the status of your refund.

Approved refunds will be issued to the original payment method.

For eligible withdrawals, the refund will include the original standard delivery cost where required by law. If you selected a more expensive delivery method than our least expensive standard option, the additional cost will not be refunded where permitted by law.

The direct cost of return shipping is generally the customer's responsibility, provided this has been communicated before purchase and subject to applicable legal exceptions.

Where required by law, refunds will be processed within the applicable statutory timeframe. We may withhold reimbursement until we have received the returned goods or you have provided evidence that they have been sent back, whichever occurs first.

6. Exchanges

If you would prefer a different size or colour, you may contact us at chiostudio.info@gmail.com to request an exchange.

All exchanges are subject to product availability and must be arranged with our team before sending any items back.

Customers are responsible for the shipping costs associated with exchanges, unless otherwise agreed or required by law.

You may also arrange an in-person exchange at our office at Avenida de Roma 12, Barcelona, subject to prior confirmation by email and our opening hours.

7. Store Credit

If you wish to exchange an eligible item but haven't found a suitable alternative, please contact us.

Where agreed by our team, we may offer store credit to use towards a future purchase. Any store credit offered voluntarily by Chio Studio will be subject to the terms communicated when it is issued.

Store credit does not replace or limit any refund to which you are legally entitled.

8. Order Cancellations and Modifications

Once an order has been confirmed, we cannot guarantee that it can be cancelled or modified. If you notice an error, please contact us as soon as possible at chiostudio.info@gmail.com.

If your order has not yet been shipped, we will do our best to accommodate requests for changes to size, colour or product, subject to availability.

The omission of a discount code or promotional offer at checkout does not automatically entitle you to a price adjustment or cancellation. However, nothing in this policy limits any cancellation, withdrawal or other rights you may have under applicable law.

9. Faulty, Damaged or Incorrect Items

If you receive a faulty, damaged or incorrect item, please contact us at chiostudio.info@gmail.com, including your order number and photographs of the issue where relevant.

Our team will assess the issue and guide you through the next steps. Where an item is faulty, damaged or incorrectly supplied, your statutory rights and remedies remain unaffected by this policy.